{"product_id":"certificate-in-retail-essentials","title":"Certificate in Retail Essentials","description":"\u003cp class=\"MsoNormal\"\u003eThis course introduces foundational retail skills for delivering excellent customer service. It covers effective customer greetings, confident product advice, and smooth service at the cash register. Learners will also explore handling stressful situations, following procedures, building product knowledge, and maintaining a positive attitude even on tough days. Ideal for new retail staff or anyone looking to strengthen their front-line service skills.\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cstrong\u003eModules covered in this course:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListParagraphCxSpFirst\"\u003e\u003cspan\u003e·         \u003c\/span\u003eGreeting Customers\u003c\/p\u003e\n\u003cp class=\"MsoListParagraphCxSpMiddle\"\u003e\u003cspan\u003e·         \u003c\/span\u003eService at the Cash Register\u003c\/p\u003e\n\u003cp class=\"MsoListParagraphCxSpMiddle\"\u003e\u003cspan\u003e·         \u003c\/span\u003eConnecting with Customers\u003c\/p\u003e\n\u003cp class=\"MsoListParagraphCxSpMiddle\"\u003e\u003cspan\u003e·         \u003c\/span\u003eGiving Advice (Confidently)\u003c\/p\u003e\n\u003cp class=\"MsoListParagraphCxSpMiddle\"\u003e\u003cspan\u003e·         \u003c\/span\u003eDealing with Stressful Situations\u003c\/p\u003e\n\u003cp class=\"MsoListParagraphCxSpMiddle\"\u003e\u003cspan\u003e·         \u003c\/span\u003eThe Importance of Procedures\u003c\/p\u003e\n\u003cp class=\"MsoListParagraphCxSpMiddle\"\u003e\u003cspan\u003e·         \u003c\/span\u003eThe Basics of Commercial Awareness\u003c\/p\u003e\n\u003cp class=\"MsoListParagraphCxSpMiddle\"\u003e\u003cspan\u003e·         \u003c\/span\u003eDeveloping Product Knowledge\u003c\/p\u003e\n\u003cp class=\"MsoListParagraphCxSpMiddle\"\u003e\u003cspan\u003e·         \u003c\/span\u003eThe Desire to Help Others\u003c\/p\u003e\n\u003cp class=\"MsoListParagraphCxSpLast\"\u003e\u003cspan\u003e·         \u003c\/span\u003eService with a Smile (Even When Tired)\u003c\/p\u003e","brand":"Stratford Academy","offers":[{"title":"Default Title","offer_id":47395565043948,"sku":null,"price":50000.0,"currency_code":"NGN","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0774\/5611\/3900\/files\/serviceatthecashregister.png?v=1753092956","url":"https:\/\/www.stratfordacademy.online\/products\/certificate-in-retail-essentials","provider":"Stratford Academy","version":"1.0","type":"link"}