{"product_id":"customer-service-is-not-a-cost-center","title":"Customer Service is not a Cost Center","description":"\u003cp\u003e\u003cspan\u003eDo you see customer service as a necessity or an opportunity? In the past, customer-service departments were seen as cost centers. The company would try to reduce costs, leaving customer service understaffed with minimum investment. But customer service is not a cost center, and treating it like one is a mistake that can cost customers and revenue.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003eCustomer service is more than just dealing with complaints and problems. It adds value to business, so it should be viewed as a profit center rather than a cost center. Focusing on customer service brings many benefits, such as creating a better customer experience. There are several ways you can make sure your customer service is a profit center, so you can keep loyal customers and grow revenue.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBy the end of this course, you’ll be able to:\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003e• Distinguish between a cost center and a profit center\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e• Explain the benefits of seeing customer service as an opportunity\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e• Apply methods to turn customer service into a profit center\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eWhy take this course?\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003eThis course is ideal for anyone leading a customer service department. You’ll learn what makes customer service a profit center rather than a cost center, the opportunities customer service can offer, and ways to ensure customer service is not a cost center.\u003c\/span\u003e\u003c\/p\u003e","brand":"My Store","offers":[{"title":"Default Title","offer_id":46699090346220,"sku":null,"price":7500.0,"currency_code":"NGN","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0774\/5611\/3900\/files\/customerserviceisnotacostcenter.png?v=1753780221","url":"https:\/\/www.stratfordacademy.online\/products\/customer-service-is-not-a-cost-center","provider":"Stratford Academy","version":"1.0","type":"link"}