Certificate in Retail Essentials

This course introduces foundational retail skills for delivering excellent customer service. It covers effective customer greetings, confident product advice, and smooth service at the cash register. Learners will also explore handling stressful situations, following procedures, building product knowledge, and maintaining a positive attitude even on tough days. Ideal for new retail staff or anyone looking to strengthen their front-line service skills.

Modules covered in this course:

·         Greeting Customers

·         Service at the Cash Register

·         Connecting with Customers

·         Giving Advice (Confidently)

·         Dealing with Stressful Situations

·         The Importance of Procedures

·         The Basics of Commercial Awareness

·         Developing Product Knowledge

·         The Desire to Help Others

·         Service with a Smile (Even When Tired)